Millie's YardSales

Support

We're here to help. Most questions answered below — reach out anytime.

Frequently Asked Questions

How do I manage or cancel my Millie's Pro subscription?

Millie's Pro is billed through your Apple ID. To manage or cancel:

• Open the Settings app on your iPhone or iPad
• Tap your name at the top → Subscriptions
• Select Millie's Pro → Cancel Subscription

Cancellation takes effect at the end of the current billing period. You'll keep Pro features until then.

How do I delete my account?

You can delete your account and all associated data directly from the app:

• Open Millie's YardSales and sign in
• Tap the Profile tab
• Scroll to the bottom and tap Delete Account
• Confirm deletion

This permanently removes your profile, saved sales, favorites, routes, and listings. Any active subscription must be canceled separately in your Apple ID settings (iPhone) or the Google Play Store (Android).

Can't open the app? Email [email protected] from the address you signed in with and ask us to delete your account. We delete the account and its data within 30 days and reply when it's done.

I can't import a yard sale — what's wrong?

Millie's uses AI to extract sale data from text, photos, and links. If an import fails:

• Make sure the text or image clearly shows an address, date, and time
• Try a different source (photo instead of link, or link instead of text)
• Free users have daily import limits; upgrade to Pro for unlimited imports

The map is showing the wrong location for my sale

Address geocoding depends on the accuracy of the source data. If a pin is off:

• Tap the sale → Edit → correct the address
• Be sure to include city, state, and ZIP code

My route didn't optimize correctly

Route optimization is a Pro feature that finds the shortest path between your selected stops. If a route seems off:

• Make sure you have at least 2 stops added
• Check that each stop has valid coordinates (tap the pin on the map)
• Try removing and re-adding any stop with an incorrect location

I lost my data after reinstalling the app

Data is tied to your sign-in. Re-install the app and sign in with the same account — your saved sales, routes, and favorites will reappear.

Restore Purchase isn't working

If you previously subscribed and aren't seeing Pro features:

• Open Millie's → Profile tab → tap the paywall → Restore Purchase
• Make sure you're signed in to the Apple ID that made the purchase
• If it still fails, email us — we'll verify the purchase and restore access manually

Something else?

Email [email protected] with a description of the issue and, if possible, a screenshot. We typically respond within 1 business day.